Junior Case Manager, Short-Term Clients

The principal role of the Junior Case Manager is to offer support to short-term clients and to the case management team.  The Junior Case Manager will work very closely and in coordination with all members of the Chai Lifeline Canada team but be self-motivated to oversee the needs of their client load. The ability to work flexible day, evening and weekend hours is a necessity. A vital element of the Junior Case Manager role is to establish strong connections with families and maintain that relationship over time while anticipating their needs. The Junior Case Manager reports to the Director of Family Services.

For over 15 years, Chai Lifeline Canada has been providing services and programs to children and families who are living with chronic or life-threatening pediatric illness.  At Chai Lifeline Canada you will be part of a team that is dedicated to living our core values, leading with integrity and mutual respect for one-another. We provide care and love to families in need and in doing so we work beyond our roles with empathy, dedication and humility.

Responsibilities include:

  • Work with other departments to provide short term clients with time-sensitive assistance
  • Be available to meet with and speak to families on an as needed basis
  • Make weekly hospital visits (once permitted - currently on hold due to Covid restrictions)to visit our families in the hospital and provide a variety of ad hoc services to them.
  • Maintain regular contact with the families on caseload while covering for other case managers when they are away.
  • Generate reports which summarize, evaluate and elaborate on all pertinent details related to weekly services provided.
  • Involvement in monthly events, support group and volunteer debriefing
  • Liaising with outside resources on behalf of families at Chai Lifeline Canada in order to meet their needs

Personal Traits and Professional Qualifications:

  • Outgoing and charismatic nature and is driven to help others
  • Excellent interpersonal, communication and organizational skills
  • Ability to work with culturally and religiously diverse clients and families
  • Ability to take initiative and work independently and within an interdisciplinary team
  • Can multi-task, time mange well and work efficiently under pressure
  • Has computer proficiency in word processing, spreadsheets, email and other communications, as well as database management
  • Possess good knowledge and appreciation of Chai Lifeline Canada programs and services - direct experience would be an asset
  • Is comfortable being in hospitals and interacting with children and parents who have serious illnesses
  • Experience with grief and bereavement would be an asset
  • Ideally possess a MSW designation and be in good standing with the governing college
  • Has access to a vehicle
  • Is available on an as needed basis for some evening and weekend work

Why work for Chai?!

  • Comprehensive benefits
  • Generous vacation including all Jewish holidays
  • Great culture - we’re always here to help each other out!
  • Flexible working schedule
  • Continuous education allowance

Qualified applicants should email their resume to: escherer@chailifeline.org

Please note, only applicants selected for an interview will be contacted.

Chai Lifeline Canada is committed to inclusive and accessible recruitment practices to applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disability Act (AODA). Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.

To learn more about Chai Lifeline Canada please visit our website www.chailifelinecanada.org