PJCC MEMBERSHIP EXPERIENCE ASSOCIATE
Location: Prosserman JCC, 4588 Bathurst Street, North York ON (Bathurst and Sheppard)
Rate: From $18.00 per hour
This position includes a regular Thursday shift from 12:00 PM–5:00 PM. The successful candidate will also act as a floater, with opportunities to pick up additional shifts as needed based on availability and program coverage.
Availability Required: Please share availability in application.
Weekdays and weekends (day and evening, available for at least 2 shifts)
Who We Are:
The Jewish Community Centre (JCC) is more than just a workplace—it’s a vibrant hub of culture, connection, and community. As one of the largest engagement platforms in the Greater Toronto Area, we offer a diverse range of programs, including arts, fitness, education, daycare, summer camps, and more. With a bold goal to triple our community engagement by 2026, we are on a transformative path to become the beating heart of Jewish life in the region. Join us in shaping the future of the JCC experience for 75,000+ people annually!
Are you our next Membership Experience Associate?
At your core, you're a superb community connector with a strong flair for helping people and providing exceptional customer service. Jewish culture, traditions, and a connection to Israel are evident in your passionate and friendly interactions. You are also able to work a flexible schedule including some evenings and weekends. Your English language skills are superior, oral and written, and if you speak Hebrew and/or Russian it is a huge asset. This position supports our front-line Membership Sales and Programs teams by providing the following essential service functions:
- Greet and assist members and guests, ensuring a positive first and last impression.
- Provide accurate and helpful information about JCC programs, services, and events through in-person interactions, phone calls and emails
- Promote and sell JCC programs, classes, and special events.
- Stay informed on program updates and new offerings.
- Provide wayfinding assistance, distribute towels and wristbands at the main floor atrium desk.
- Handle administrative tasks as needed.
- Support sales and service teams with tours, introductions, meeting bookings, confirmations, and new member onboarding.
- Professionally address and resolve complaints, escalating to a supervisor when necessary.
- Ensure smooth communication and shift transitions within the team.
- Submit and follow up on maintenance requests with facilities and property management.
- Represent the JCC by engaging with members and guests, helping them feel 'at home.'
- Actively participate in JCC programs and events to enhance the community experience.
What do you bring?
- Superior customer service skills
- At least one year in a customer facing role
- Excellent oral and written communication in English (Hebrew or Russian is an asset)
- A positive and optimistic approach in problem solving and team collaboration
- Ability to multitask and manage multiple priorities effectively
- Strong technological skills and ability to support members who need guidance
- Commitment to the mission of the JCC and comfortable working for a non-profit organization
- A passion for serving in the Jewish community
Perks & Benefits:
- Discounted JCC Membership – Access to our fitness centers, classes, and programs.
- A flexible, people-centered work environment that values your well-being.
- Free parking
Ready to Make an Impact? Apply Today!
We welcome candidates from all backgrounds and experiences—don’t self-select out if you don’t meet every requirement. If this role excites you, we want to hear from you!
Please e-mail Mari Beiles, Human Resources Generalist at [email protected] by October 2, 2026 with your resume and weekly availability for year-round/school year. The JCC does not use AI for screening.
We appreciate your application; however, we will only be contacting the candidates we wish to interview.