Primary Duties and Responsibilities                                                                    

• Drive revenue growth by achieving and exceeding KPIs including lead generation, appointments, tours, and membership sales
• Proactively generate new leads through outreach, community engagement, events, and promotional initiatives
• Conduct compelling facility tours and deliver personalized consultations that convert prospects into members
• Build, nurture, and retain strong member and community relationships to increase lifetime value and referrals
• Identify and pursue opportunities to expand audiences, partnerships, sponsorships, and community presence
• Execute targeted marketing and promotional campaigns to increase visibility, attendance, and program participation
• Turn community connections into measurable business results
• Manage leads and member accounts effectively using CRM and sales systems to ensure consistent follow-up and closing
• Resolve customer concerns professionally while protecting retention and brand reputation
• Contribute strategic ideas that elevate engagement, participation, and revenue performance
• Operate independently with strong judgment while collaborating closely with the Membership and Community Experience team
• Embrace coaching, feedback, and development to continuously improve sales performance

Expectations                                                                        

• This is a full-time position and includes access to our fitness facility. (Please note that for group exercise classes, staff may be required to relinquish participation to give preference to a paying member.) Staff can enroll in MNjcc programs at the member’s rate.
• Applicants should thrive in a collaborative environment and should be eager to support the broader team’s success.
• We value individuals who are proactive, take ownership, and are willing to roll up their sleeves to help where and as needed.
• Adaptability, initiative, and a solutions-oriented approach are key.
• Establish and maintain professional working relationships with all levels of the organization
• Ability to understand and embrace MNjcc culture
• Abide by the MNjcc Code of Conduct
• Attend staff training functions, meetings, and, on occasion, social events
• Some duties and responsibilities may change or be added from time to time.

Qualifications                                                                       

• 3-5 years of experience in customer service, membership management, or community engagement roles.
• Proven business acumen with an ability to manage budgets, KPIs, and team performance. Strong interpersonal and communication skills with a talent for motivating diverse teams.
• Exceptional problem-solving abilities and a commitment to service excellence.
• Experience with CRM systems and customer service platforms.
• A commitment to inclusive community-building; knowledge of Jewish culture is an asset, not a requirement.

What We Offer

• The opportunity to work with a dynamic team that values collaboration, creativity, and community impact.
• A workplace that embraces diversity, inclusion, and belonging.
• Competitive compensation and benefits.

Salary and Benefits

• Annual salary range: $46,000 - $50,000 commensurate with experience.
• A range of supplemental insurance plans, including medical (including vision care), dental, life, critical illness, and LTD.
• An employee assistance program.
• Membership for yourself, spouse, and children at the MNjcc fitness Centre, as well as discounts on most programs.
• RRSP matching.

How to apply:

• Email resume and cover letter to [email protected] with the subject “Application: “Membership and Community Experience Specialist”. Please let us know how you heard about the position.
• Applications will be accepted until the position is filled.
• Please note, while we appreciate everyone who applies, we are only able to respond to applicants moving to the next stage of the recruitment process.
• At the MNjcc, we believe strongly in personal connections, and our hiring process is entirely human-driven. We do not use AI or automated systems to review applications or conduct interviews. Each candidate is evaluated by our experienced team to ensure a fair and thoughtful hiring experience.

Alternate Formats and Accommodation:

Miles Nadal JCC values inclusivity, collaboration, physical and mental wellness, and fosters the growth and development of staff. We encourage applications from individuals who demonstrate a commitment to upholding the values of equity, diversity, accessibility and inclusion and will contribute to our inclusive environment. You can learn more about our commitments here: https://www.mnjcc.org/learn-about-the-j.

The MNjcc welcomes and encourages applications from racialized persons/persons of colour, women, Indigenous peoples, persons with disabilities, LGBTQ2S+ persons, people of any and no faith, and others who reflect the diversity of our community, our city, and our country.

Alternate Formats and Accommodation for Individuals with Disabilities:

The MNjcc is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA) and aims to ensure that dignity, integration, and equality of opportunity are embedded in all aspects of our organization's culture.

In accordance with the AODA, accommodation will be provided throughout the recruitment process for applicants with disabilities. Our human resources department will work with you to arrange reasonable and appropriate accommodation. Please contact Prachi Khatri at:(416) 924-6211 x6404; [email protected]; or in person by appointment.