Database Support Coordinator

(12 month contract)

 

JIAS Toronto is a not-for-profit corporation dedicated to helping immigrants with resettlement in the Greater Toronto Area. JIAS Toronto assists lawfully admitted immigrants and refugees in meeting basic financial, social, legal, and other requirements of immigration. We work to advance the well-being and social integration of newcomers by providing a full range of outreach, support, counseling, training, and referral resources. 

We are seeking a Database Support Coordinator responsible for maintaining and updating information across the Agency.  Using Salesforce you will provide training and technical support to our Salesforce users. 

RESPONSIBILITIES:

• Primary contact for internal Salesforce users providing support as requested.
• Manage and maintain confidential client data and record keeping.
• Act as a Salesforce “Super User” to ensure that users have the needed reports, training and data that supports.
• Administer Salesforce user accounts and licenses including setup, roles and permissions.
• Develop training materials and onboard users into Salesforce.
• Perform tasks on Salesforce, such as creating fields, picklist management, etc.
• Liase with external vendors as needed.
• Proactively identify and resolve system related business issues.
• Assist in analysis and design activities for database development and maintenance.
• Conduct periodic tests of database functionality and address errors.
• Attends and contribute to staff meetings and other events.
• Provide monthly updates on assigned deliverables.
• Other duties as assigned or required 

REQUIRED QUALIFICATIONS:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 2 plus years of experience in database administration, preferably with Salesforce.
• Salesforce Administrator certification is highly desirable.
• Strong understanding of database concepts and data management principles.
• Proficiency in Salesforce configuration, customization, and reporting.
• Excellent communication skills, with the ability to convey technical information to non-technical audiences.
• Detail-oriented with strong problem-solving abilities.
• Ability to work independently and collaborate effectively in a team environment.
• Flexibility to adapt to changing priorities and deadlines.
• Commitment to maintaining confidentiality and data security.

Job Status:	Full Time Contract – 12 months	Posting Date:	April 9, 2024
Classification:	Administration 3	Internal Close Date:	April 16, 2024
Start Date:	April/May 2024	External Close Date:	Until filled