Full Time

Salesforce Administrator

UJA Federation of Greater Toronto 4600 Bathurst Street, Toronto ON

About UJA Federation of Greater Toronto

At UJA Federation of Greater Toronto, our vision is to lead the most vibrant Jewish community in North America - a community characterized by its diversity, unity, compassion, generosity and commitment to Jewish values. Together with our philanthropic, volunteer and professional leadership, we’re changing lives.

As one of North America’s leading Jewish non-profits, UJA Federation of Greater Toronto works to preserve and strengthen the quality of Jewish life in Greater Toronto, Canada, Israel and around the world. UJA advances this mission through fundraising, programs, and research focused on our strategic pillars: fighting poverty and improving well-being, growing Jewish education and identity, countering antisemitism and hate, and strengthening connections with Israel and Jewish communities worldwide.

About the Opportunity

Reporting to the Assistant Director Salesforce, the Salesforce Administrator will play a pivotal role in the ongoing development of our Salesforce Org. The successful candidate will have a demonstrated record of improving processes and driving user adoption on the Salesforce platform. This role will be responsible for all aspects of maintaining and improving the Salesforce platform, including user training and support, security, reporting, data hygiene, and business process automation. Working with a small team, the successful hire will be the primary point of contact for all Salesforce-related projects. 

Responsibilities include, but are not limited to:

  • Daily administration and support including user setup, profiles, permission sets, public groups, reports, dashboards, etc. 
  • Resolve support tickets in a timely manner 
  • Partner with organization’s cross-functional stakeholders to understand and document user requirements, and propose technical solutions to address changing business needs 
  • Design, test, and implement robust solutions to satisfy business requirements leveraging Salesforce’s declarative tools (Objects, Fields, Record Types, Access Settings, Flow, Validation Rules, etc.) 
  • Create and maintain technical and user training documentation in support of continuous platform enhancements 
  • Balance multiple projects, ensuring consistent communication with stakeholders and completion by project deadline 
  • Process batch data updates, including preparing and cleaning data, to maintain data hygiene and import external data 
  • Keep up to date with new Salesforce releases and other integrated applications; provide recommendations when necessary to enhance productivity and implement best practices with regards to system maintenance, configuration, testing, data integrity, etc. 

Qualifications:

  • Minimum 3+ years in a Salesforce Administrator role 
  • Salesforce Administrator Certification 
  • Salesforce Advanced Administrator Certification considered an asset 
  • Experience with Salesforce Lightning and Flow 
  • Experience with NPSP, Pardot, Community Cloud, Conga Composer/Batch, Data Loader, SOQL, Visualforce, Apex, or Excel considered an asset 
  • Demonstrated ability to communicate issues and resolutions in both technical and non-technical terms to various stakeholders 
  • Proactive and self-driven, effective in working independently and collaboratively with a team 
  • Critical thinker adept in solving complex problems 
  • Strong organizational skills with a keen attention to detail 

*This is a full-time permanent position. Union position, classification Level J. UJA hours of work are 34 hours per week. The successful hire will be expected to work from the office on Monday, Tuesday and Wednesday.

** All employees are required to be fully vaccinated as a condition of hire in accordance with the UJA's vaccine policy. Should you wish to see a copy of our vaccine policy please notify us.

Qualified applicants are invited to submit a cover letter and resume quoting REF# SFA-OPS-652 to: recruitment@ujafed.org. Only those applicants invited for interview will be contacted. Please be advised that all offers of employment are contingent upon the successful completion of professional references and background checks including Social Media Account(s) and a Police Records Check/Vulnerable Sector Screening.

Commitment to Inclusion and Accessibility:

UJA Federation is proud of our dynamic professional team, which reflects the diversity of the Jewish community and general community alike in Greater Toronto. We are an equal opportunity employer and welcome applicants from all communities.

We are committed to creating an inclusive and accessible workplace, and believe this is essential to ensure that every member of our team can thrive.

We adhere to barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please notify us and we will work with you to meet your needs.