Full Time

Membership Sales Supervisor

Schwartz/Reisman Centre (SRC) 9600 Bathurst Street, Vaughan ON


Job Type: Full-time (40 hours per week)

Location:  Schwartz/Reisman Centre - 9600 Bathurst Street, Vaughan, ON

Salary Range: $47,000 - $60,000 plus commissions

Are you a dynamic leader with a passion for driving sales and delivering exceptional customer service? Do you strive to inspire teams, communicate effectively, and stay organized while achieving ambitious goals? Are you ready to take the next step in your career, let’s embark on this journey for growth together.

Are YOU our Membership Sales Supervisor?

We are looking for a strong leader that inspires their team to exceed sales and service goals, while prioritizing exceptional customer service, and demonstrates excellent communication and organizational skills. With a minimum of three years of sales experience and 2 years of sales leadership, you have proven a results-driven approach, essential for consistent performance improvement. You understand that integrating the JCC's mission and values into daily operations ensures a unified approach to member services and community engagement.

About the Jewish Community Centre

At the Jewish Community Centre (“the JCC”), you are part of something bigger. You matter.

The JCC is an open, inclusive, and welcoming community, where belonging is everything. The JCC has become one of the largest platforms for engagement and connection to community in the Greater Toronto Area; a place where multiple generations can strengthen their body, mind, and soul. Programs include arts and culture, aquatics, recreation, education, sports, fitness, daycare, day camp, and more. For over 100 years, JCCs have been serving Jewish communities around the world. There are over 300 JCCs globally and 150 in North America. 1.5 million people enter a JCC each week in North America.

In the JCC’s recently completed Strategic Plan, it set a bold and ambitious goal that, by 2026, the number of people engaging with the Prosserman JCC and the Schwartz/Reisman Centre will triple as the JCC becomes the center of a thriving Jewish community. We are on a growth path of transformative change so that, when we’re done, 75,000 people annually will experience the JCC’s new mission; to be a hub of community, dedicated to the enrichment of Jewish life through meaningful shared experiences.

Key Responsibilities

  • Sales Process & Performance Management: Lead and oversee the entire sales process, from system management to team coordination. Ensure sales targets are met and exceeded through strategic planning and execution.
  • Sales Staff Development & Management: Recruit, train, and mentor sales and service staff. Foster a high-performance culture through continuous coaching and performance evaluations. Develop and implement training programs and schedule staff effectively to maximize productivity and provide proper coverage.
  • Community Engagement & Partnerships: Cultivate and maintain strategic community business partnerships. Engage actively with the membership base and broader community to enhance brand presence and build lasting relationships.
  • Promotion & Branding: Collaborate in planning and executing promotional events. Develop and implement branding strategies that enhance visibility and drive membership growth.
  • Reporting & Compliance: Monitor and report on key performance indicators (KPIs). Conduct regular audits to ensure compliance with policies and optimize performance.
  • Cross-Departmental Collaboration: Work closely with other departments to create seamless and integrated member experiences. Foster a collaborative environment that aligns with the holistic goals of the JCC.
  • Holistic View of the JCC: Maintain a comprehensive understanding of all JCC programs and services to better address member needs and support overall organizational objectives.
  • Decision Making, Problem Solving & Independence: Exercise sound judgment and autonomy in resolving complex member issues and operational challenges. Support Sales and Service Associates in decision-making processes.

What you do well

You understand the importance of building relationships and supporting others. Your core values are aligned with the JCC vision and mission, and you are willing to go the extra mile to make a meaningful impact, fostering a strong sense of teamwork.

What you will receive

The opportunity to work with some of the most passionate, driven, and effective community builders and educators in Toronto. Be part of a culture that will continue to challenge and empower you to keep learning and growing.

What else can you expect?

  • Swim, workout, and enjoy all our classes, programs, events, and performances with a free Membership to the JCC.
  • Generous staff discounts on paid programs like summer camp, swimming lessons, personal training, competitive sports leagues, etc.
  • Medical and dental insurance through Equitable Life- the JCC pays 65% of the premium.
  • Free parking
  • Time Off:
    • Paid time off (PTO) for sick days, and vacation.
    • The JCC Administrative office is closed for all major Jewish holidays, as well as all statutory holidays.
  • People-centered, flexible work environment that always puts your family and/or your personal life and overall well-being first.

To Apply:

We welcome all applicants. Accommodations during all phases of the hiring process will be made wherever possible. We are committed to accommodating employees with disabilities. If you require any type of workplace accommodation, please let us know ahead of your start date and we will set up a time to consult with you and understand your needs with a view to meeting them as best we can. Please submit your resume and cover letter to Stav Lazar, Director of Membership stav@srcentre.ca no later than July 1, 2024.

We appreciate your application; however, we will only be contacting the candidates we wish to interview.

Don’t self-select out if you’re missing a bullet point or two of this job description from your resume. We are open to candidates of all backgrounds and are committed to cultivating a diverse and inclusive team. If this job description energizes you, let’s talk.