Full Time

Manager, Volunteer Services

Bernard Betel Centre 1003 Steeles Ave. W., Toronto ON


Title: Manager, Volunteer Services

Bernard Betel Centre for Creative Living – Toronto, ON

Full Time: 35 hours per week

On-Site Position

Reports to the Executive Director

Background: The Bernard Betel Centre for Creative Living is a vibrant, growing, active community centre for adults 55+ years founded in 1965. Today it offers more than 90 programs on-site each week and daily virtual programs through Zoom and Facebook Live. The Bernard Betel Centre is a non-profit organization with over 300 volunteers, 1,800 members, and many more non-members participating in year-round special events, courses, volunteer opportunities, Meals on Wheels and many other cultural and recreational programs. Currently, more than 600 seniors receive our free Kosher Meals on Wheels program three times per week and over 800 seniors receive Chiropody services on a regular basis. The Centre’s Vision, Mission and Values are:

Our Vision: Enriching Quality of Life for All. For Life!

Our Mission: Providing exemplary and multilingual educational, cultural and wellness programs in a safe and supportive environment to encourage healthy, active and creative living for individuals 55+.

Our Values: Bernard Betel Centre for Creative Living was created by the National Council of Jewish Women to serve the needs of seniors in a way that honoured its Jewish heritage, beliefs, culture and principles. Our values continue to be guided by these principles: Community, Compassion, Creativity, Dignity and Respect.

We are searching for an enthusiastic, passionate Manager, Volunteer Services to champion our volunteer program. The Manager, Volunteer Services will recruit exceptionally committed volunteers, and direct and monitor their efforts.  

To ensure success the individual should exude approachability and exhibit cultural sensitivity at all appropriate opportunities. Ultimately, the Manager, Volunteer Services should continuously endeavor to expand and enhance our program's impact.

Manager, Volunteer Services Responsibilities:

  • Source suitably qualified and skilled volunteers;
  • Devise goal-oriented plan for each volunteer role – (scheduling is the role of day-to-day supervisor);
  • Assign routine and ad hoc responsibilities to volunteers;
  • Identify training requirements of volunteers;
  • Provide and or arrange training, prepares policies, and volunteer manuals as required to meet these needs;
  • Conducts research and drafts policies/reports related to volunteer services; 
  • Issue sound instruction and appropriate mentorship;
  • Develop, organize and execute special volunteer recognition events and initiatives;
  • Nominate volunteers for receiving volunteer awards granted externally and internally, in collaboration with the agency’s management and staff team;
  • Review volunteers' performance at scheduled intervals;
  • Conduct regular follow-up with volunteers to ensure satisfaction, and conduct overall program evaluation;
  • Participates in preparation of agency funding proposals as appropriate;
  • Ensure legal compliance with volunteer-specific and organization-wide guidelines;
  • Is an active member of the staff and management team;
  • Works collaboratively with all agency departments in identifying volunteer needs and requests;
  • Ensures department budgetary compliance.

Manager, Volunteer Services Requirements/Qualifications:

  • Volunteer Management Certificate an asset, or other related Certification or Diploma, undergraduate/graduate degree in related field, or combination of education and related experience;
  • Receipt of formal managerial training is advantageous;
  • In-depth managerial experience, ideally in volunteer-driven contexts;
  • Minimum of three years’ experience in recruiting, training and managing volunteers, and or human resources experience.
  • Valid driver's license as back-up for Meals on Wheels delivery or assist with pick-up or delivery for programs when required;
  • Excellent oral, written and communication skills;
  • A decisive, empathic, and goal-driven disposition;
  • Computer proficiency and knowledge of Raisers Edge and other databases;
  • Culturally sensitive;
  • Excellent interpersonal and organizational skills;
  • Strong team player with demonstrated ability to be flexible and collaborative.

Language Requirements:

  • English
  • Russian, Hebrew, and or Yiddish an asset

Compensation: TBD

The Bernard Betel Centre takes pride in serving some of Canada’s most diverse seniors’ communities. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values.

Furthermore, the Bernard Betel Centre is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Abey Suwande, Director, Finance and Human Resources at abeys@betelcentre.org.  

Interested individuals please submit your cover letter and resume by June 3, 2024 to gailg@betelcentre.org.

Interviews to be held in person at the Bernard Betel Centre.

We thank all applicants, however, only those selected for interviews will be contacted.