Full Time

General Manager, Cemetery Business & Operations

Beth Tzedec Congregation 1700 Bathurst Street, Toronto ON

Beth Tzedec Memorial Park (BTMP) is owned and operated by Beth Tzedec Congregation and has been in operation since the 1950s. Situated in the Bathurst Street corridor north of Finch Avenue, BTMP is a Jewish memorial park of approximately 40 acres, performing approximately 150+ interments annually, while upholding an exceptionally high standard of customer service and professionalism.

RESPONSIBILITIES:

Overview

Reporting to and working collaboratively with Beth Tzedec’s Executive Director along with a volunteer-led Cemetery Committee, the General Manager will have responsibility for the overall business and operational leadership of the cemetery.  The incumbent will be responsible for implementing changes and improvements at BTMP in key areas including sales and customer service, financial management, process workflow, procurement, and records management amongst other priorities.

Sales & Customer Service

  • As the first point of contact at BTMP and face of the cemetery, the GM welcomes members and prospective clients with deep compassion and an unwavering commitment to outstanding customer service.
  • Meets with and assists current Rights Holders and responds to all customer inquiries, concerns, requests, and complaints in a timely manner.
  • Meets with prospective clients to assist them in the purchase of interment rights, monument installation, and gardening services on a pre-need or at-need basis.
  • Leads the annual garden flower and shrubbery program including sales, service, and invoicing.
  • Works with the BTMP Head Groundskeeper to locate, prepare, and set-up graves and ensures the completion of work including restoration of landscaping.
  • Coordinates funerals with funeral homes, synagogue, families, and others as needed.

Financial Oversight

  • Ensures that the cemetery remains fiscally sound and meets its annual objectives. 
  • In coordination with the Executive Director and Beth Tzedec’s Finance department, prepares and monitors:
    • Annual operating, capital and Care & Maintenance (C&M)Trust fund budgets
    • Monthly and YTD financial statements.
  • Procures goods, services, and equipment to fulfill sales and operational requirements.
  • Oversees and approves all budgeted expenditures.
  • Coordinates accurate payroll records and works closely with the Congregation’s finance department to ensure timely payment to staff and seasonal workers.

Administration

  • Accountable for the operation of the on-site office.
  • Ensures all licenses, fees, and memberships are current and in good standing. 
  • Serves as the primary contact with BTMP’s vendors. Periodically assesses pricing, contracts, and service levels to determine if alternative supplier agreements are required.
  • Maintains files and databases (both electronic and hard copy) with accurate and current records.  Maintains records of all cemetery transactions.
  • Stays current with new technologies, systems, policies and procedures related to Cemetery operations.
    • Leads the onboarding of new technologies (Eg. cemetery sales & interment rights inventory software)
    • Coordinates the digitization of all data to ensure accurate cemetery records exist electronically.
  • Is familiar with and abides by Cemetery By-Laws, presiding Federal and/or Provincial Legislation over Cemeteries, Trust Funds, Occupational Health and Safety, and Employment Standards, and conducts operations and management accordingly.
  • Annually completes reports and filings with the Bereavement Authority of Ontario for C&M Trust Funds, pre-planned trust funds, Cemetery Owner Information Reports, and Licensing Forms.

Human Resources

  • Responsible for all cemetery HR functions including hiring, development, and terminations.
  • Provides direct supervision and mentorship of the Head Groundskeeper and general oversight of the groundskeeping team which includes two full-time employees and seasonal workers.
  • Ensures the grounds maintenance staff have defined roles and that they fulfill their duties with excellence (burials, grave care, landscaping, stone maintenance, road, pathways, fences, and other landscape features).
  • Leads the performance management process including annual goal setting and reviews.
  • Identifies training and development opportunities.

Facility & Equipment Management

  • Accountable for the oversight and seamless operation of the cemetery, buildings, and equipment.
  • Accountable for capital equipment acquisition, inventory management, documentation, and disposal.
  • Responsible for procurement of supplies, tools, and machinery as required to meet the needs of operations and administration.
  • Coordinates timely snow cleaning, removal, and salting to keep the cemetery accessible and operational during winter months.

Safety & Risk Management

  • Accountable to maintain a safe and healthy work environment. Updates safety manual as required.
  • Responsible for reporting mechanisms for injuries, illness and hazards and adherence to health and safety related policies and procedures.

Other duties as assigned

  • Based on bandwidth and capacity, there will be opportunities to work on broader congregational initiatives in support of, and in collaboration with, the Executive Director and Board of Directors.

Education

  • Post-secondary degree with a focus in Business Administration or equivalent combination of education and experience.

Experience

This position will have responsibility to grow the Cemetery’s financial contribution to Beth Tzedec and requires:

  • A minimum of 5 years work experience in a mid-to-senior level management role including supervisory experience.
  • Strong knowledge and understanding of the budgeting process, profit and loss statements, and control of expenses and costs.

Assets that will distinguish you from other applicants include:

  • Sales, administrative and operational experience in the cemetery or funeral services industry.
  • Experience using cemetery digital software.
  • Knowledge of legislation relevant to the bereavement services industry (Eg. Funeral, Burial and Cremations Services Act).

General Skills Required

  • Leadership experience, particularly the ability to motivate and direct others.
  • Demonstrates a professional presence and empathetic demeanor.
  • Self-directed. Can plan, organize, and prioritize effectively to meet deadlines.
  • Maturity in dealing with issues and/or customer complaints.
  • Sensitivity with grieving families, exhibiting patience and compassion.
  • Strong communication and interpersonal skills
  • Creative problem-solver with a can-do attitude

Technical Skills

  • Excellent computer skills with proficiency in MS365 (Outlook, Excel, Word) required.

Will Provide Training (as necessary):

  • Accounting software
  • ShulCloud membership database
  • Knowledge of Jewish interment practices

Work Environment

  • The cemetery is located at 5822 Bathurst Street, north of Finch.
  • The cemetery operates Sunday to Friday.  Closed Saturdays and for Jewish holidays.  
  • This position will require onsite attendance. It is not a hybrid/remote role. This is a 5-day, 40-hour work week (Monday to Friday, 8:30 am to 4:30 pm), plus occasional additional hours may be required to attend committee meetings, training, and represent BTMP at seminars or general meetings. May have to be available by phone after hours to accommodate a burial.
  • Some Sunday work may be required, and scheduling will be adjusted as needed.  
  • Must be able to comfortably walk around the cemetery to show plot sites to clients.

Compensation

Salary is very competitive with industry rates and is commensurate with the experience and qualifications of the successful candidate.

  • Paid vacation and Jewish holidays when the cemetery is closed.
  • Health, vision, and dental benefits
  • EAP, Disability Insurance

Other:

  • All applicants must be legally entitled to work in Canada.
  • Valid Ontario driver’s license.
  • Required as standard conditions of employment at Beth Tzedec:
    • Criminal Record Check
    • Ontario Ministry of Health COVID vaccination record

To apply, please submit your resume no later than Monday, March 27th to Executive Director, Phil David: pdavid@beth-tzedec.org.   We do appreciate all interest; however, only those selected to be interviewed will be contacted.